What is your Return Policy?
All items are final sale. We cannot accept product returns on perishable food items. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at firstname.lastname@example.org to resolve the issue within 72 hours of delivery.
My ChickenStixx Cooler(s) arrived damaged. What do I do?
We’re so sorry to hear this! Please contact our Customer Support team at email@example.com within 72 hours of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include:
My Cooler is missing the Heating Instructions
Sorry to hear that! Please download this PDF for Heating Instructions & Nutritionals:
Heating Instructions & Nutritional Facts PDF
My ChickenStixx Cooler is missing something or contains the wrong item(s)
Sorry to hear that! Please contact our Customer Support team by sending an email to firstname.lastname@example.org within 72 hours of delivery. Please include your order number, the name of the product and tell us about the damage or defect.
Our partners do their very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.
My ChickenStixx Cooler arrived thawed or warmer than expected
We at ISO Food Group take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed so it arrives to your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.
In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read the Use & Care section to learn more about how it should arrive and how it should be stored upon arrival.
If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at email@example.com within 72 hours of delivery. ISO Food Group is not responsible for orders that are damaged due to extreme seasonal temperatures, however we handle each inquiry on a case-by-case basis and are happy to assist you.
I sent my order as a gift and the recipient was not available or didn’t open the package in time
Customers are responsible for notifying their recipients that a perishable item is on the way, and for confirming that they are available to receive a package. You have the option to notify them by opting in to shipping email notifications at checkout, and providing the recipient's phone number for delivery questions. ISO Food Group is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at firstname.lastname@example.org and we will offer a resolution on a case-by-case basis.
I received a ChickenStixx Cooler as a gift and it arrived damaged or incorrect
We're so sorry for the trouble with your gift! We're here to help.
Please contact our Customer Support team at email@example.com within 72 hours of delivery with the order number listed on your packing slip as well as details and photos of the damage, defect or wrong product. Please share photos that include: